The public often contact us for advice on how they can make a complaint against their solicitor. We hope that the contents of this page will help your understanding of how we can help.

When we get involved

If your complaint isn't dealt with to your satisfaction by your solicitor or by the partner of the firm who deals with complaints, Nottinghamshire Law Society looks to involve itself in some form of complaints handling where the complaint  is against a Nottinghamshire law firm. Please note that a complaint can only be made against your solicitor and not against one acting for the other party.

Your complaint must be about the service you have received from a solicitor, or about their behaviour according to the professional rules governing solicitors or both.

What we cannot do

What Nottinghamshire Law Society is not able to do is to give legal advice about your complaint, or appoint a solicitor for you. We are also not able to investigate complaints of professional negligence (negligence, in its legal meaning, is not the same as poor service or misconduct, which is something that we can give guidance on).

The Society's principle objective is reconciliation, to enable solicitor and client to complete the matter in hand.

The Society does not have disciplinary powers.

The Society does not have the power to award compensation or to adjust a solicitor's bill.

We are pleased to say that most complaints can be resolved and as such you are invited to contact Mike Lewis who will look to assist as possible.

This support service is entirely free.